Item-Not-Found
n. The notification a cashier reads on-screen at a check-out register whenever the ITEM just SCANNED is not listed in the STORE'S computer. Usually results in a PAGE requesting a PRICE CHECK.NOTE: Besides the obvious error of something not being in the computer when it should, another possible reason for getting Item-Not-Found might be that it was DISCONTINUED, DISCOUNTED and put on the DISCOUNT RACK, but somehow the DISCOUNT TAG either fell off or the cashier somehow mistakenly scanned the UPC on the original LABEL. Since DISCONTINUED ITEMS are not maintained in the records, attempting to scan one at checkout results in “Item-not-found.”
Occasionally a CUSTOMER will root out one or two DISCONTINUED ITEMS that were inadvertently left on the SHELF. Same result.
As a STOCK CLERK, if you can't resolve the issue by inspecting LABELS, UPC bar codes and SHELF TAGS, or by asking the GROCERY MANAGER, it's then up to the FRONT-END MANAGER to deal with it—perhaps by setting an acceptable PRICE, or by withdrawing the ITEM and sending it back to the RECEIVER for resolution at a later time.
Occasionally a CUSTOMER will root out one or two DISCONTINUED ITEMS that were inadvertently left on the SHELF. Same result.
As a STOCK CLERK, if you can't resolve the issue by inspecting LABELS, UPC bar codes and SHELF TAGS, or by asking the GROCERY MANAGER, it's then up to the FRONT-END MANAGER to deal with it—perhaps by setting an acceptable PRICE, or by withdrawing the ITEM and sending it back to the RECEIVER for resolution at a later time.
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